Terms & ConditionsThese are our terms and conditions - please read them and please ask if you have a query. Open Courses:Full payment for open courses must be received prior to course commencement - we reserve the right to refuse entry if full payment has not been received. Any course may be cancelled if a minimum number of delegates has not been achieved. Cancellation information will be sent out to the contact email address that has been registered with us. In the unlikely even if of a course cancellation a full refund or transfer to another course will be given at your choice.Cancellation by a delegate within 7 days or non-attendance at a course may result in full payment being required. We will endeavour to contact any delegate at least 7 days prior to the event if it is to be cancelled or moved. SpringBoard Safety Services cannot be held responsible for additional costs incurred by the delegate or delegate’s company.Payment terms (excluding open courses):At the conclusion of the agreed programme of work or four week period - which ever is sooner - an invoice for the agreed amount will be sent on a 30 day term basis.Any query should be raised at the receipt of the invoice.All Courses:Certificates may not be released until full payment has been received.All discounts are given on the understanding that the full amount is paid PRIOR to the start of course - unless agreed in writing beforehand.If the full payment is received prior to the course we reserve the right to revoke part or all of the discount at our discretion.Free Advice:Free advice is given in good faith, but must not be construed as a contract and the user must ensure that any advice given is appropriate given the individual circumstances that prevail.SpringBoard Safety Services or its directors and/ or employees cannot be held responsible for free advice given in good faith which is implemented without due regard for the particular circumstances.